Frequently Asked Questions

We open spots regularly for brand ambassadors that receive a high percentage from revenue with sales through each code provided. Please contact us in our contact us page for more information and requirements.

All of our products are made in europe (Italy). We have different warehouses in Germany, Italy, China and the US. If your product is not in your country's available warehouse we will send it from a different one without harming shipping times.

We do! For any wholesale inquiries, please feel free to get in touch with us and we can discuss further. 

Yes! we do ship worldwide. Shipping times may vary depending where you are located in, but no worries we reach the entire globe.

Our shipping charges are based on the delivery method, size, weight, as well as the delivery destination. For now all of the orders have FREE SHIPPING on orders of $70 or more, so take advantage of this!

We have a shipping rates calculator that's available when you add items to your cart, so you can estimate the cost before the checkout process, But remember your shipping is completely FREE until further notice!

Our orders are handled and shipped out mostly from our biggest warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

Simply wait until we send you after your purchase the tracking code and link where you can track your package in one of our partner carriers. (DHL, Fedex, USPS) whichever works better for your location.

We understand mistakes happen in life! You can change or modify your purchase up to 2 hours after your order was placed. After that time you can return your order in accordance to our returns and cancellation policy page. 

We accept all major credit and debit cards from around the world. AMEX, VISA, DISCOVER, JCB, PAYPAL among others.

For us, SHELTER is always seeking for the best premium technology not only in products but all around. All of the payments are encrypted SSL for maximum security in payments and personal information.

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Our glasses use two technologies in order to block the blue light, and the UV as well:

1. The material itself of the lenses absorbs the blue light

2. The external surfaces have a special laminated coating that reflects the blue light from screens and natural light, allowing our lenses to have a clear and enhanced view.

Our high quality organic CR-39 lenses block 100% of the Blue Light under 410nm and 45% of the Blue Light on the 410nm - 450nm spectrum. It will give you rest to your eyes when working in front of digital devices and in any situation. Give shelter and rest to your eyes, as the world problem everyday increases with sight deficiencies in individuals no matter the age.

Yes! Be aware that we only offer Single Vision lenses Sphere (SPH) correction for nearsightedness or farsightedness glasses, in power range from +6.00 to -8.00, and Cylinder (CYL) from +4.00 to -4.00.

After your purchase, you will be sent an e-mail from us requiring with a prescription form. (If you have a picture from your updated opthalmological prescription as well you can upload it responding to the email as well).

Make sure you write down the exact prescriptionfrom your doctor, so our laboratory can proceed to make them right for you!

> Information we will ask you in our prescription form:

1. Your myopia for both eyes. In your prescription should be named as sphere, SPH or ESF. If you just need simple reading glasses (+1, +1,5, +2, etc.), you would only have to fulfill this parameter.

2. Your astigmatism for both eyes. Astigmatism is detailed by two concepts, Cylinder and Axis. Cylinder can be named as CYL.

3. Your pupillary distance. To properly center your prescription in your chosen frame we need the distance between your pupils or the distance between your pupils to your nose. If you don't have it you can measure it by yourself, here you have a picture of what is the Pupillary Distance: https://www.eyeweargenius.com/wp-content/uploads/2018/11/Dual_Pupillary_Distance.jpg

With all this information you will have very soon your new prescription glasses!

Our clip-ons are the perfect accesory for your non-prescription and for prescription glasses! You do not need to be carrying two pairs of glasses everywhere as with a quick gesture you turn your glasses into sunglasses. 

Our clip-ons come with a 100% UV rays protection polarized so it reduces the glare from the sun. It is super lightweight so it does not affect the optimal weight balance when wearing them.